Prime Net Limited is founded in 2011 with one goal in mind – to deliver the highest quality IT support services to businesses in Bangladesh. Like all typical IT companies back then, we were offering support packages with charges based-on service-hours: businesses needing our service will buy blocks of service-hours which they’ll consume when needed. As this model of IT outsourcing is widely understood and accepted, we adopted the model when we first started operations.
However, we quickly realize that this (traditional) IT support outsourcing model has several fundamental flaws – the most serious being conflict of interest. While businesses would like to prevent downtime as much as possible, it is not in our interest to do so because we’re charging for repairs, to put it simply – the more our clients IT systems break-down, the more money we’ll make. While adopting this model did bring in profits, this is not our goal and certainly not what our clients want.
In 2011, we developed and started offering support packages with unlimited services at a fixed-price. By following this new model, we are able to line-up our interest with clients, turning re-active to pro-active support and rightfully transfer the IT responsibility and accountability to us.
While we do strive to remain a profitable company, we believe strongly in conducting businesses with the highest level of business ethics. Profits are important to enable us to continue what we are doing, but it is certainly not the only reason why we’re still in business today. The biggest satisfaction comes from our clients, when they thank us for transforming their problematic IT systems to a problem-free IT system they can rely on – this is what keeps us going.
We’ve implemented a number of policies to help us stay focused on our goals:
Be it on or off-hours we will resolve problems as soon as possible and worry about the agreed service level later. This is because we understand that your work is affected and delays can lead to lost businesses or missed deadlines.
Rather than tying you up with a huge up-front payment, we prefer to establish a good long-term relationship with you based-on mutual benefits. That’s the reason why we adopt a pay-as-you-go model – satisfied clients will naturally choose to stay with us, with or without up-front payment. Part of our services includes providing professional advice to our clients on technology procurement and qualifying vendors. In order to provide principal recommendations, we strive to remain a neutral-party by becoming a reseller of any IT products or services. That’s why we are the preferred-partner of Microsoft , McAfee, or Motorola etc.
A significant shift in how SMEs and even large business entities operate, deal with customers, process payments and refine business models is currently underway. An increasingly large number of businesses, including those with traditional brick & mortar framework and others with nationwide operations, are now adopting innovative and highly virtualized IT systems for greater efficiency.
As an IT consulting company in Bangladesh, we’re one of the drivers of growth in this steady and fruitful transformation. Our IT consultants can change the way a business entity approaches its marketplace or workplace.
Finding IT consultants in Bangladesh isn’t hard. But, it’s a fact that deeper strategic capabilities and numerous cost advantages can only be offered by IT consulting companies with expertise, experience and field resources. Unlike a multinational consultancy with a high price tag and little or not on-ground support, Prime Net provides fully customized IT infrastructure services at an affordable price. Since we provide consultancy, IT setup service and other solutions at a fixed price, clients need not worry about paying ‘extra’ service charges should the need for repairs, reconfigurations or monitoring arise in future.
One reason why we’re now counted among reliable IT consulting companies in Bangladesh is our commitment to bridge the ‘Information Technology – Business Model’ gap.
Over the years, our IT consultants have discovered how businesses fail or succeed in making use of various components of an Information Technology system to cut costs, enhance intra-organization communication, ensure data security and improve employee efficiency. Before our engineers begin to work on setting up an IT system for a small, medium or large scale business in Bangladesh, our consultants spend enough time brainstorming & analyzing the best possible setup – one that’s both cost effective and aligns well with the existing line of business.
In the process, we do not favor any vendor or service provider. The foremost priority for our IT consultants in Bangladesh is to help you choose the best vendor, software, hardware and service provider in order to create a fine blend of different components that form a cost-effective and high-performance Information Technology system.
We’re in the business of providing IT Infrastructure Services, IT consultancy and ongoing support. While standard business ethics is an obvious motivator for us, we do understand that in order to grow tall and strong as an IT support, consultancy and infrastructure services company in Bangladesh, we need to provide round the clock support to our valued clients and that’s exactly what we’ve been doing since 2011.
While we fully meet the terms of Service Level Agreement signed by both parties, we do not hesitate go out of the way to help resolve a technological bottleneck. We understand businesses bank upon IT systems for smooth day to day operations and even minor network malfunctions, hard drive crashes or selection of wrong software solution can translate into significant losses or worst, loss of valued customers or reputation in the market. It is due to this reason that we provide round the clock support to each one of our clients.
Providing world class IT consultancy to a business in Bangladesh is a job well done but we do not stop there. Whether your systems need to be configured remotely or a technician has to stop by for an immediate fix, at Prime Net, we make sure the needful is done.
With Prime Net’s consultants, network engineers, IT support teams and technicians merely a call away and all fail-safe mechanisms in place, you can go about doing what you know best – doing business while we look after your IT systems.
Contact us today for a brief talk on how we can help in streamlining your business, whether in sales, production, operations or human resources Management.