Features & Benefits of Primenet IT Supports

Proactive Support Model

We think about the problems in advance and prevent them from happening. To eliminate potential hardware/software issues before they deteriorate and cause downtime, we provide preventive maintenance and continuous-monitoring support model which save both your time and money

Fast Responses

Our goal is to reach you the fastest service. You will get immediate assistance via Remote Desktop Support from our engineers and maximum issues can be solved remotely within 30 minutes. When the situation is more complicated, our engineers can typically reach your office within 2-hours and resolve the problem on the same day.

Unlimited Services for a Flat Fee

Once you take the packages from us you will get unlimited service for a flat monthly charge and there is no risk of exploding costs as we do not charge you base on repair-time. Our aim is to prevent problems as much as possible in a short time and provide you permanent solution wherever possible.

Single Point of Accountability

You will get the services from a single point where there will be a dedicated IT Consultant assigned to your company. You no longer need to deal with multiple parties as we provide vendor management. We’ll deal with your internet service provider, telephone system vendor, mobile communications provider, servers/workstations warranty provider etc. you only need to deal with us and others are our responsibility.

Comfortable IT Department

When you deal with us you will get a fully functional IT department without all the hassles of setup. No on-going management supervision needed, no need to worry about us going on vacation or quitting the job either. It only takes us less than 3 days to begin servicing your company and with all these conveniences, we still cost less than running your own IT department

Money-Back Guarantee

The most significant support of Prime Net Ltd is Money-Back Guarantee. Why risk your money with other IT companies? Our services are risk-free as we provide money-back service level guarantee. If we do not meet your expectations, we’ll provide a full refund. Contact us today to find out more.

Services Included

  • Preventive Maintenance
  • Onsite and Remote Tech Support
  • Network Support and Management
  • Server Support
  • Desktop and Laptop, Tablet Support
  • Mobile Devices Support & Management Including Blackberry, iPhones & smart-phones etc
  • IT Asset Management & Documentation
  • Strategic Technology Planning – Research, advise and implement new solutions to meet changing business needs.
  • Technology Procurement – Assist/advise in purchasing equipment, software and services; evaluating and qualifying vendors.
  • Backup Strategy and Business Continuity Planning
  • Data Recovery Services

Primenet – IT Support in Bangladesh

Most businesses today are dependent on technology, and enjoying its advantages which doesn’t come without complications. Creating the right kind of infrastructure is expensive along with employing technical staff, providing trainings to all employees and maintenance; it may actually burden the limited resources of a company. This is especially true for smaller organizations, where money, time and human resources are already limited and concentrated.

So, while independent IT departments may not be affordable by all, having access to quality managed IT support services in Bangladesh is not a distant dream for SMEs in Bangladesh today. Primenet IT Support services are the most comprehensive and reliable services that you can get for your company in Bangladesh. Designed from ground-up to all inclusive, our services are capable of completely eliminating the need of having an IT department in the organization.

Beginning from planning the right IT package for you, to implementing and testing it along with excellent after support services, Primenet is an all-inclusive IT Support service provider. To understand your company needs, we appoint every client an independent IT consultant, who remains with you throughout the project. It will deal with the internet providers, telephone system vendors, mobile communication providers, and all others on your behalf, creating single point accountability.

Your investment is safe with us. Our services are risk proof as we guarantee you money back services in case you’re expectations are not met.

So without delay, contact us today for a quick no-obligation discussion on what we can do for your company. You can write to us at